Tag: Experience

As they’ve demonstrated in countless other industries, consumers are open to embracing greater use of data analytics and digital tools in healthcare, but they often need a little bit more support to get there. For example, an Accenture survey of nearly 8,000 consumers revealed that the majority were willing...
Easy-to-understand bills and access to more payment plan options would improve their payment experience at hospitals, a majority of patients said in a new report from healthcare revenue cycle firm Waystar. Billing and patient collections are a uniquely frustrating pain point in the U.S. healthcare system. As a result...
As healthcare organizations seek to improve the patient experience,critical components of consumerization of healthcare such as improving price transparency and timely responses to communication, are needed to help patients navigate the healthcare system. Although the Covid-19 pandemic has had a significant impact on healthcaredelivery, in many ways it has...
One Medical went public on January 31, with its stock listed on Nasdaq as “ONEM.” During the height of the Covid-19 pandemic, health systems experienced a great shift, shutting down services for elective procedures and other clinical activities to create capacity for patients affected by the novel coronavirus. They...
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Last December, I experienced my first telehealth interaction as a patient. I’ve talked about telehealth for years, but it was always from a conceptual or product-oriented perspective—never from personal experience. I decided to give telehealth a shot because (at the risk of embarrassing myself) I had a rash...
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